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Privacy Policy

Last updated: January 1, 2026

1. Data Controller

MavelTraMetraSen
Jl. Margonda Raya No. 189, Beji, Depok, 16423
Email: [email protected]
Tel: +62 822 3456 1234

2. Legal Framework

The processing of personal data is carried out in accordance with applicable data protection legislation.

3. Data We Collect

  • Full name
  • Email address
  • Phone number
  • Physical address
  • Service history and preferences

4. Purpose of Processing

  • Appointment booking and service delivery
  • Customer communication and support
  • Sending appointment reminders
  • Improving our services
  • Compliance with legal obligations

5. Cookie Policy

TipoNombreFinalidadDuración
Essentialck_consentStores cookie consent preference1 year
Functionalsession_idMaintains your sessionSession
Analytics_gaGoogle Analytics usage tracking2 years

6. Data Sharing

We do not sell your data to third parties. We only share data with technical service providers under confidentiality agreements and with authorities when required by law.

7. Retention Period

We retain data for as long as necessary to provide our services and to comply with our legal obligations.

8. Your Rights

  • Access: Know what data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data where applicable

9. Children's Privacy

We do not knowingly collect data from children under 16 without parental consent.

10. Security

We implement technical and organizational measures to protect your data including SSL encryption, restricted access and regular backups.

11. Changes to This Policy

We may update this policy periodically. Material changes will be communicated by email or via a notice on the site.

12. Contact for Privacy Matters

For privacy inquiries, contact us at the email or address listed in Section 1. We aim to respond to all inquiries within 30 days.

13. Personal Data Protection — UU PDP 2022

In accordance with Law No. 27 of 2022 on Personal Data Protection (Undang-Undang Perlindungan Data Pribadi / UU PDP), MavelTraMetraSen is committed to protecting your personal data. We process your data lawfully, transparently, and only for specified purposes.

14. Your Rights as a Data Subject (Hak Subjek Data)

Under UU PDP, you have the right to: (1) Request access to your personal data; (2) Request correction of incomplete or inaccurate data; (3) Request deletion of your personal data if no longer needed; (4) Withdraw consent at any time; (5) Object to automated processing; (6) File a complaint with the Ministry of Communication and Digital (Kementerian Komunikasi dan Digital). Contact us at: [email protected]

15. ITE Law Compliance (UU ITE)

This website and its operations comply with Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE) as amended by Law No. 19 of 2016. Electronic communications and transactions conducted through MavelTraMetraSen's website are legally binding under Indonesian law.

16. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by Indonesian law. Medical records are retained for a minimum period as required by applicable veterinary regulations.